Terms and Conditions

By trading with Bonbon Group Limited you agree to the below terms. 

Here at Bonbon we try not to ask for much, but we do have a few conditions to keep things running smoothly and fairly; we reserve the right to change these conditions at any time. Not abiding by these condition can/will result in the removal of your trade account.

  • A physical store is necessary
  • Be an established business
  • Please no Social media only selling, Markets or Trade sites (e.g. Trade me) selling
  • No Party plans.
  • If you have a physical store, sales on your website are permitted. No selling through a purely online store (Unless prior arrangement has been made). Trade Show + Expos need to be submitted for approval
  • Stockists may not act as a distributor agent of Bonbon Group Ltd or represent themselves as such.
  • If a special condition is granted you must keep within those terms, we reserve the right to change it at any time.
  • If you have a business change i.e. Sell or change names you will need notify us immediately and you will be asked in most cased to reapply.

Bonbon Group Ltd reserves the right to change these conditions at anytime. Not abiding by these condition can/will result in the removal of your trade account.


  • All prices are listed on the Bonbon wholesale website in NZ / AU / US Dollars. These prices are to be kept confidential and are not to be disclosed.


  • We have no minimum requirement for orders.
  • Please make sure you select the free New Retailer Welcome Pack in your first order, so we can get it sent out to you.
  • This free Welcome Pack includes two gorgeous Bonbon Products for you to use as a Promotion to welcome Bonbon into your store by promoting a give away instore or on social media.


  • Payments through Credit Card, PoliPay and PayPal accepted forms of payment.


  • We love to help you make the most of your testers! The products with available testers are full-size and provided at a cost.
  • All testers must be purchased with the full-size product.


  • Our dedicated Dispatch Team like to get your shipment out as promptly as possible, however please allow up to 2-4 days for your order to be shipped.
  • This time frame will vary for international shipping.
  • Shipping charges are calculated at check out or on invoice (for account holders) and added to your order total when the order is ready to ship.
  • We use our preferred carrier and all shipments are tracked.


  • All our products are handmade with Love. Due to the nature of our handmade production method, each product may vary slightly. Please keep them at room temperature and out of direct sunlight.  Lighting can cause some fading.


  • Please inspect all shipments immediately upon arrival for any damages or discrepancies.
  • Please contact The Bonbon Factory at admin@thebonbonfactory.com within 5 days of receipt to notify us of any damaged or defective products in your shipment.
  • Damaged or defected merchandise will be replaced accordingly.
  • Damaged or defected merchandise will not be accepted if it is held for more than 15 days after receipt.
  • Damaged or defected products are not to be sold. Please get in contact to arrange replacements within the above mentioned timeframe.


  • Wholesale merchandise may not be returned or exchanged.
  • We only accept returns in the case of defective merchandise as noted above.


Here are some Do’s and Don’ts to help you along your way;


  • Let all your customers know you are now stocking The Bonbon Factory!
  • Share lots of photos on social media *Tag us* #thebonbonfactory
  • Yes, you can use our product images – just make sure they are of our current range
  • Contact us for any question, big or small, accounts@thebonbonfactory.com or Ph 0800 584 291


  • Market yourself to be The Bonbon Factory, Branch or Outlet
  • Use any old, out of date product and imagery
  • Sell on Social Media or Trade sites
  • Sell any damaged products
  • Drop Ship


To keep your products looking wonderful and in a sellable condition, be sure to display them out of direct sunlight and heat.